KeyClient Matters is a different kind of business development agency. We work with company owners and senior people to help them grow their businesses organically through the retention and development of existing clients, valuable referrals and work internally with senior executives to help them get more out of their people.

We do this in two ways:

Client Audits

A 5-step programme to explore what your client thinks of you, with prioritised recommendations for future planning, constructed as follows:

1) The Meeting – with you to explore concerns, issues, history and your current understanding of the working relationship with your client
2) The Brief – back to you for agreement. This summarises the objectives of the Audit. Once you have let your client know about the Audit we will liaise with them directly to agree a date for the interview, keeping you informed every step of the way.
3) The Interview – a 45-minute session with your client to explore their views on your business, team and quality of service. This can be bespoke or to set questions devised by us to explore every aspect of the business/client relationship, based on our experience and knowledge
4) The Report – the personal presentation of a detailed and confidential report on our findings, with clear and prioritised recommendations.
5) Planning – working with you to address client feedback through internal coaching and mentoring.

Business Mentoring

Our mentoring sessions are tailor-made. They cover all the key areas of client servicing and internal relationship building from specific skills development and best practice to interpersonal skills and the impact of emotions such as anger and resentment on service delivery, all based on a SWOT approach.