Client Testimonials

 

unnamedAlex has supported a number of key members from this organisation via business mentoring. Through her unorthodox approach (which is very direct and honest) she has been able to offer different ways and styles of dealing with issues both simple and complex with regards to internal relationship management.  She has also helped in the transition of a senior member of staff into a director role. She has been unbelievably supportive and dealt with some seriously tricky stuff, both personally and professionally and continues to do so. Her empathy is palpable!

Alex’s insights and advice have made a profound difference to my relationships with both internal colleagues and external suppliers. I have received several pieces of feedback about the positive difference working with Alex has made. As a result of our sessions together I feel much more aware of the areas to focus on to develop my career further and confident in my ability to do so.

Guy Southam – Head of Digital and Data Strategy

 

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Alex has been an invaluable support to both our organisation and myself personally. She has the ability to quickly and astutely understand a business and its objectives as well as the attributes and needs of staff.

I find Alex easy to work with as well as very approachable. She has a professional and proficient approach to planning and implementing programmes and strategies and in recent months has become a trusted advisor for our organisation as we continually improve efficiencies and productivity within our business.

Alex is very good at realising where she can positively ‘make a difference’ to an organisation and I wouldn’t hesitate to give her my full recommendation.

Liam Hope -Partnerships Director,Sports Leaders UK

Sports-Leader-PMS287+tintI recently had the pleasure of working with Alex through a relationship management research project commissioned by my organisation. My initial impression of Alex was that she is extremely knowledgeable, straight talking, passionate about her work and someone who I could learn a lot from. In addition to finding her initial work to be highly beneficial to the organisation, I also felt that Alex could assist me in developing my approach to relationship management through a mentoring role. After becoming a Director of the organisation I had highlighted a personal need for development in how I manage relationships with key stakeholders to help drive the organisation towards its strategic aims.

It has become apparent that my initial impression of Alex was correct. She has been a fantastic mentor and approaches all aspects of our work with a passion and belief that is admirable. She has positively challenged many aspects of my approach to being a Director and the relationships that are required to be successful in this role. Her experience in business and her ability to listen and facilitate learning has enabled me to evaluate and adapt my approach as a Director. I feel in a short time her input is ensuring that my contributions to the organisation are more effective through being more purposeful and strategic in my relationships around the business. Although some of the changes to my approach have been marginal, I feel that these changes will in the future reap rewards for the organisation and myself. She has been invaluable as a mentor and I would recommend her work to anyone who feels that a positive change is required to continue their personal development within a Management role.

Lucy Supperstone – Awards and Qualifications Director, Sports Leaders UK

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I came to Alex when my ‘services’ were being well received by an impressive client list that I’d grown myself, however, I needed direction on how to get in front of more of the right people to widen my scope of work inside large organisations.

Alex instilled confidence in me from the start, as a business owner as well as giving me very specific ways of communicating with a positive impact. She helped me understand the questions I need to ask clients which in turn helped them work out what they actually required.
She stops me wasting my time with people who aren’t decision makers and encourages me to know my worth and not give things away for free. She has helped me follow-up with people when I was concerned about appearing ‘too pushy’ and this has led to very positive results, particularly with Channel 4.
Alex has changed the way I think about working with clients and has introduced a culture into my business where asking for referrals is not alien! She has helped me ask and get clients to produce case studies about the work we’ve done and the impact we’ve had.
I really enjoy working with Alex because she is direct, honest, confident, upbeat and really believes in what The Talent Keeper Specialists are doing. I think the biggest compliment I can give her is by asking her to become my Non Exec Director.

Jessica Chivas – Founder, The Talent Keeper Specialists

anfwcyAlex offers no nonsense, direct advice on developing and building client relationships. She had some great tools and techniques for making the most out of conversations with prospects that we have put into practice successfully.

Latitude logoAlex has worked 3 times for me in the last 3 months, carrying out in depth interviews with my clients’ most important customers on investment due diligence projects.  She is very professional and insightful in her calls and meetings, representing my clients extremely well.  She is committed to my clients’ success, and has helped each one find tangible ways to improve how they serve their customers.  Alex is now the person I call first when I want proper, in depth customer insights or references for investments.  I recommend her very highly.

Steve Hacking – Owner, Latitude

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I am the GP Principal of a doctors surgery in North London. I have known Alex for a couple of years and I asked her if Client Matters could help me in the facilitation of our in house practice policy training. Not only did Alex help me but she ran the entire session very successfully.

She was able to absorb huge amounts of general practice material and made it user friendly and tailored it to the practice. She covered 18 protocols and procedures and kept the staff interested in all the subject areas relating them to everyday activity in the practice. The staff were able to make valuable contributions during the 3 hour session and express their own experiences with patients, doctors, hospitals etc. The session required the attendance of not only the staff but also the lead GP and the Practice Manager which could have made it more difficult for the staff to interact. However, Alex created a relaxed atmosphere which made my staff open up and feel valued. The feedback has been very positve and the change in their performance since the session has visibly improved. I would certainly recommend this type of facilitation to other practices and intend to conduct these sessions yearly.

Dr Ijeoma Ukachukwu  – GP Principal

 

logoAlex’s continued support in helping us implement new working strategies, with her invaluable advice and consultation within our Clinic, is priceless. She is very easy to work with, always available to answer questions regarding our business and has become a   trusted advisor.

Alex’s professionalism and suggestions on how we can improve our Clinic procedures and manage our staff, continuously contributes to the ongoing success of our Clinic.

If you are looking for someone to help with your business growth, offer support and build confidence then we would give her our full recommendation.

We are and will always seek Alex’s expert advice and will continue to do so in the future.

Nicola and Edward Buckwald – Directors of The Abbots Langley Osteopathic Clinic

 

We very much enjoyed working with Alexandra – she managed to uncover things that were working well with our clients, and of course areas for improvement. Importantly, as a result of deploying her services, our clients felt more reassured that areas that were in need of development were being highlighted and subsequent action was being taken to address any issues.

Her conversational and bubbly personality certainly helped clients to ‘open up’ to her.

For anyone with a service business partnership I couldn’t recommend Alexandra highly enough.

For any further information please feel free to contact me directly on 07968 874076.

Tristan Connell – Managing Director, The Bank.

 

 

 

I originally met Alex when I was looking at ways of increasing the number of intermediaries who regularly introduced new clients to our law firm.

Alex spent time with my partners and I finding out how we operate and what our target markets are. She then devised a plan to enable us to determine why our current introducers recommend us to their clients and what we had to do to improve those relationships.

She took this information to our target market and has been instrumental in helping us to secure a number of new introducers.  The by-product of the process has been that she has enabled us to further cement our relationships with our existing introducers, who are now providing us with more business than they did before.

By taking the time to get to know us as individuals, what we do as a business and most importantly what we do well as a business, Alex has been able to assist us with our plans for the growth of the practice.  We hope that we will continue to work with her in the future and we would have no hesitation in recommending her to any business that wants to increase their turnover through targeted marketing.

Simon Shaffer – Managing Partner, Moerans Solicitors

 

I met Alex at a networking meeting and was fascinated by her client relationship product. Whilst that wasn’t suitable for my business, I wondered if her can-do character and mentoring skills could help me over a short period of time to launch an innovative new product and identify my own personal hang-ups which were preventing my company moving forward.

Alex quickly understood the challenges that I was facing and helped guide me to a solution. She took time to understand my vision and product, and wasn’t shy about picking up the phone and speaking with potential clients. I am a headstrong character and she was extremely adept at getting me to where I wanted to be without pressing the wrong buttons. In fact, by the end of the project she had identified that it wasn’t hang-ups that were holding me back but the lack of tools to support me. Problem corrected, and a confidence boost from Alex that has changed my outlook immeasurably!

Alex provided me with a sounding board for new ideas and openly shared her own business and life experiences. Whilst I valued the contributions that she made on this project, I look forward to working with her again as my business grows and moves to the next stage.

Hayley Lehmann – Pics Checkout Ltd 

 

Getting someone else to interview my clients to determine their satisfaction levels initially felt uncomfortable. We have strong relationships with our clients so I was unsure if this was a service we needed. However, we had recently absorbed a small digital agency and I thought this would prove to be a good opportunity to work with Client Matters.

The feedback we received has proved to be invaluable. We gained an insight into areas we were performing well in, as well as the issues that needed greater attention. The best feedback came from the client saying that they thought the whole process had been of great benefit.

We’ve used Alex for the last nine months and have total confidence in her ability to deal with delicate matters as well as having the business nous to ask the right questions at the right times. If I had to sum up Client Matter’s service in one way it would have to be:

Alex asks the questions you’re too scared to ask but need to know.

Stephen Fox – Managing Director, FKC.

Alex from Client Matters worked collaboratively with our client services team helping them evaluate our current client relationships and to create a client development strategy which was presented at our annual company meeting.

Always enthusiastic and motivating to be around, Alex’s experience in life and business is very inspirational.

The time she spent with our account managers was very valuable.

Stuart Bradbury – Managing Partner, AVANTGARDE. 

 

From my first meeting with Client Matters, Alex immediately understood the challenges that I was facing as a new business. She took time to understand my vision and how I was looking to grow the business and provided valuable and insightful input.

Alex provides me with a sounding board for new ideas and openly shares her own business and life experiences. I value the contributions that she makes and look forward to working with her as my business grows.

Jane Golding – Purple Star HR
www.purplestarhr.com

 

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Alex came to work for Rett UK as a consultant on a number of high end events to help with the planning, guest list and auction prizes. Alex has obviously had a wealth of experience in such events and provided invaluable advice and expertise. She was able to secure a number of ‘money can’t buy’ auction prizes and helped to raise awareness of Rett syndrome and Rett UK along the way. She also managed to secure donations from contacts with little or no knowledge of Rett syndrome who were unable to attend.

Alex’s friendly but no nonsense approach meant we were able to achieve objectives more efficiently and in a quicker time frame, using her considerable networking skills to introduce potential new donors and supporters to Rett UK.

As Alex began to work with the charity and learn more about the people Rett syndrome affects, she was visibly moved by their plight and has now become a champion of our cause.

From a personal perspective Alex has acted as a mentor for me, helping to develop my skills and confidence. I hope to continue to work with Alex in the future and would highly recommend her to anyone.

Stephanie Mitchell – Fundraising Manager Rett UK

Text RETT01 £5 to 70070 to help support families affected by Rett syndrome

Become a member of Rett UK, join for free online at http://dld.bz/Apvy

 

Alex came into my office to ask about a client she was representing and within minutes we clicked, I realised she could help me and bring something different to the way I look at things. She took time to understand my business and how I was looking to grow and provided valuable and insightful input. She is always there if I have a question and is very supportive in helping me achieve where I need to get too. She provides me with a sounding board and openly shares her own business and life experiences.  If she believes I am doing something detrimental in any way, she will pick up on it immediately and not hold back. She is exactly the mentor I was looking for and I would recommend Alex to anyone who needs an honest account for where they are going in their business and support in getting there.

Steve Wayne – Owner, Benjamin Stevens Estate Agents